Journal

Back

Launch of the GM Crime Support Line

29.12.20 | News

Greater Manchester Combined Authority and the Mayor’s Office have launched the Greater Manchester Crime Support Line to offer support to victims/survivors who may have concerns about how the crime they experienced has been recorded by Greater Manchester Police, or would like support to help them cope and recover.

The Greater Manchester Crime Support Line number is freephone 0808 196 8416, independent of the Police and delivered by our colleagues at Victim Support (GM).

This temporary support line is open to anyone who has been a victim of crime in Greater Manchester and who would like to share their experience with someone independent, in a supportive environment in light of HMIC Inspection and Greater Manchester Police being placed in ‘special measures’.

As well as offering support to victims of crime via existing services, the dedicated line will also offer advocacy to victims of crime who wish to make a formal complaint, report a crime if it has not been recorded in the past as it should have been, or raise any associated issues or concerns.

Who should call?
Individuals should call the Greater Manchester Crime Support Line if:

  • you have previously reported a crime to GMP but were not referred to support services to help you cope and recover
  • you wish to make a formal complaint or raise any concerns or issues about how the crime report was dealt with
  • you want to report a crime if it has not been recorded in the past as it should have been

Please be aware that if you want to report a crime that has taken place within the last month, you should contact Greater Manchester Police directly via 101 (or 999 in an emergency).

The Greater Manchester Crime Support Line will be open:

  • Monday 28 December: CLOSED
  • Tuesday 29 December: 9am-5pm
  • Wednesday 30 December: 9am-5pm
  • New Year’s Eve: 9am-2pm
  • New Year’s Day: CLOSED
  • Monday 4 January: 9am-7pm

Normal opening hours (9am-7pm Monday to Friday) resume Monday 4 January.

Our ISVA Team, led by Gayna, will always be available to you to help you make a report but they’re also here to listen to you and help you make a decision on if you want to re-look at your report. Should you want to just have a chat, contact the ISVA team on isva@survivorsmanchester.org.uk.

You are important and we want to make sure that you have the right answers and you’re voice is heard… we’re here for YOU.

Stakeholders & Fundraisers

Helpline: 0808 800 5005

X